Solutions
Knowledge Base AI
The answer your best employee would give, available to everyone, with the document attached.
Institutional knowledge in a mid-market firm lives in three drives, a wiki nobody updated since 2022, and two people's memory. Consolidating it is mostly curation work: deciding which version is authoritative, retiring contradictions, and marking documents with owners and review dates. The AI layer is only useful once that is done — otherwise it confidently repeats the outdated procedure.
- 01
Source consolidation and authority decisions
- 02
Owner and review-date metadata on every document
- 03
Cited answers linked to the underlying page
- 04
Permission-aware retrieval by role
- 05
Gap reporting on questions with no good answer
- 06
Freshness alerts on stale procedures
FAQ
How much cleanup is required first?
Less than people fear for a defined domain, more than they hope for the whole company. We start with one function and expand.
How do you keep it current?
Review dates and owners are enforced, and the system reports documents that expired rather than silently serving them.
Can it cover client-facing content too?
Yes, as a separate index with its own approval workflow so internal notes never reach a customer.
Internal AI Assistant
One assistant for the whole team, with each person seeing only what their role allows.
AI Assistants
Assistants grounded in your own material, with citations, permissions and a defined refusal behaviour.
Customer Service AI
Answer the repetitive eighty percent well, and give agents the rest with context attached.