Solutions
Customer Service AI
Answer the repetitive eighty percent well, and give agents the rest with context attached.
Service AI should be judged on resolution and escalation quality, not deflection rate. We ground responses in your published policies, restrict the assistant to topics it can genuinely close, and design the handover so the agent receives a summary, the customer's history and the reason escalation happened — instead of a customer repeating themselves for the third time.
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Policy-grounded answers with source citation
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Ticket triage, tagging and priority assignment
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Draft replies for agent approval
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Escalation with conversation summary and history
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Bilingual English and French support
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Quality reporting on resolution and escalation
FAQ
What should the assistant never handle?
Complaints, cancellations, anything financial or legally consequential, and any conversation where the customer signals distress.
How do you prevent wrong answers?
Restrict scope, ground in approved content, require citations and review the escalation log weekly during the first quarter.
Does it work in French?
Yes, with French content authored rather than machine-translated from the English knowledge base.
Knowledge Base AI
The answer your best employee would give, available to everyone, with the document attached.
AI Assistants
Assistants grounded in your own material, with citations, permissions and a defined refusal behaviour.
AI Lead Qualification
Every enquiry answered immediately, ranked honestly, and routed to someone who can act.