Solutions

AI Adoption

The difference between a licence count and a capability is a programme, not an announcement.

Adoption work is unglamorous and decisive. We identify champions in each function, write role playbooks describing the specific tasks the tool should touch, publish an acceptable-use policy people can actually read, and measure weekly active use by department. Where usage is low we investigate the workflow rather than repeating the training.

  • 01

    Champion network across functions

  • 02

    Role playbooks tied to specific recurring tasks

  • 03

    Acceptable-use policy written in plain language

  • 04

    Weekly active usage measurement by department

  • 05

    Workflow investigation where adoption stalls

  • 06

    Quarterly capability review with leadership

FAQ

What adoption rate is realistic?

For a well-scoped internal assistant, a majority of the target cohort using it weekly within a quarter. Company-wide daily use is not a sensible first target.

Why does adoption stall?

Almost always because the tool sits outside the workflow, or because staff are unsure whether using it is permitted.

Who should own adoption internally?

An operations leader with authority over process, supported by champions. IT ownership alone tends to frame it as a tool rollout.