Services
WalkMe & Digital Adoption Platforms
We implement WalkMe and other digital adoption platforms so the software you already pay for is actually used the way it was designed.
Most enterprise software failures are adoption failures. The licences are bought, the configuration is finished, and six months later half the workforce is back in spreadsheets because the interface asks them to remember eleven steps nobody rehearsed. A digital adoption platform such as WalkMe solves that by putting the training inside the application: contextual walkthroughs, smart tips, validation on the fields people get wrong, and task lists that follow a role rather than a manual. Our mandate covers the full lifecycle — audit of where users drop off, information architecture for the guidance layer, build of the flows in WalkMe, integration with your identity provider and target systems, and the analytics that show which screens still cost time. We work across CRM, ERP, HR and internal platforms, and we stay accountable through measured adoption rather than a delivered content library.
- 01
WalkMe implementation, configuration and environment setup
- 02
In-app walkthroughs, smart tips, launchers and task lists by role
- 03
Adoption audit: where users drop off, rework and revert to spreadsheets
- 04
Guidance for Salesforce, HubSpot, Dynamics, SAP, Workday and internal apps
- 05
Adoption analytics, funnels and licence utilization reporting
- 06
Governance model and enablement so your team owns the content after handover
FAQ
What is a digital adoption platform?
A digital adoption platform (DAP) is a layer that sits on top of your existing software and guides users through it in real time — walkthroughs, tips, validation and task lists — while measuring where people struggle. WalkMe is the best-known example.
Do you implement WalkMe or only advise on it?
Both. We run the adoption audit and the platform decision, then build the flows ourselves in WalkMe and hand over a governed content model. The consultants who scope the work stay accountable through delivery.
Which applications can WalkMe guide?
Practically any browser-based application: Salesforce, HubSpot, Microsoft Dynamics, SAP, Workday, ServiceNow, plus custom internal portals and workflow tools.
How is success measured?
By adoption metrics rather than content volume: task completion rate, time to first successful transaction, support ticket deflection, data quality on guided fields and licence utilization.
AI Training
Training built on your documents, your workflows and your compliance rules — not on generic prompt lists.
CRM Consulting
A CRM is a reporting instrument before it is a sales tool. We build it in that order.
Digital Transformation
Transformation measured in cycle time and cost per file, not in the number of platforms purchased.